Once your request is submitted, Hoffman Serve reviews the documents, service information, location, deadline, and any special instructions provided. We evaluate the assignment to determine the appropriate service approach, availability, and applicable service options.

We will then contact you to confirm that we are able to proceed, clarify any information if necessary, and provide the applicable pricing and next steps before service begins.

Our goal is to make the process clear, organized, and straightforward from the beginning.

Once your assignment has been reviewed and Hoffman Serve confirms that we are able to proceed, you will receive a detailed invoice and service agreement outlining the agreed-upon service and applicable terms.

The assignment is not confirmed or scheduled to proceed until payment has been received, unless alternative payment arrangements have been agreed upon between the client and Hoffman Serve.

Once the required paperwork and payment arrangements are completed, the assignment is confirmed and scheduled according to the requested service, deadline, and availability.

For same-day, rush, or urgent process serving, we recommend calling 818-797-6667 to discuss availability before submitting your request.

Once the assignment is confirmed, our process server begins the service attempts according to the instructions and requirements of the assignment.

We make professional, documented attempts at the provided location and may use the information supplied by the client to determine the most appropriate time and approach for service. When applicable, multiple attempts may be made based on the service requested and the circumstances of the assignment.

Throughout the process, we maintain consistent communication by text or email, keeping you informed of important developments and service results.

Every attempt is documented so you have a clear record of what occurred.

You won't have to wonder what is happening with your assignment. Hoffman Serve maintains consistent communication throughout the service process, providing status updates by text or email as appropriate.

You will be informed of important developments, including completed attempts, relevant findings, changes in circumstances, and the final outcome of the assignment.

For time-sensitive, same-day, or urgent services, communication is prioritized so you can stay informed and make decisions as the assignment progresses.

Once the service assignment is completed, you will receive the applicable proof of service and service documentation for your records.

Documentation may include timestamped photographs, service details, attempt information, and signatures when required or applicable. If service is unsuccessful, we will provide documentation of the attempts made and the results obtained.

For clients who require physical documentation, Hoffman Serve can also provide printed copies of applicable service documents, have them signed when required, and mail the completed documents to the designated recipient for an additional fee.

Our goal is to provide clear, organized, and court-ready documentation so you have a complete record of the assignment and its outcome.