PRIVACY POLICY

Effective Date: May 5, 2026

Hoffman Serve ("Hoffman Serve," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you visit our website or use our services.

This Privacy Policy explains how we collect, use, store, and share information submitted through our website, including information provided in connection with process serving, business courier services, service requests, communications, and other services offered by Hoffman Serve.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us through our website, forms, email, telephone, or other communications. This information may include:

  • Name

  • Business or company name

  • Email address

  • Telephone number

  • Mailing, pickup, delivery, service, or other relevant addresses

  • Information regarding individuals or businesses to be served

  • Legal case information

  • Information contained in documents submitted or uploaded to us

  • Courier pickup and delivery details

  • Service instructions, deadlines, scheduling information, and other information necessary to evaluate or perform a requested service

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Review and respond to service requests

  • Determine whether we are able to accept or perform a requested service

  • Communicate with you regarding your request or services

  • Coordinate, perform, document, and manage process serving or courier services

  • Prepare invoices, agreements, and payment requests

  • Maintain business and service records

  • Improve our website, services, and customer experience

  • Protect the security and integrity of our website and business

  • Comply with applicable legal obligations and enforce our agreements

3. DOCUMENTS AND SENSITIVE SERVICE INFORMATION

Hoffman Serve may receive documents and information containing personal, business, legal, or other sensitive information when you submit a service request.

You are responsible for ensuring that you have the authority to provide documents and information to Hoffman Serve for the purpose of requesting or receiving our services.

We use submitted documents and related information for legitimate business and service-related purposes, including evaluating, coordinating, and performing requested services and maintaining appropriate records.

Please do not submit information that is unnecessary for your service request.

4. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information when reasonably necessary to provide or support our services. Depending on the nature of the assignment, information may be shared with employees, independent contractors, service providers, technology providers, payment processors, or other parties involved in carrying out or supporting the requested service.

We may also disclose information when required or permitted by law, to respond to legal process, protect our rights or property, protect the safety of others, investigate suspected fraud or misuse, or enforce our agreements.

5. PAYMENTS

Payments may be processed through third-party payment methods or platforms, including Square, or through payment methods such as Zelle.

Hoffman Serve does not control the privacy or security practices of third-party payment providers. Payment information may be subject to the privacy policies and terms of the applicable provider.

6. WEBSITE TECHNOLOGY, COOKIES, AND ANALYTICS

Our website may use cookies, similar technologies, and website analytics tools provided through Squarespace or other service providers.

These technologies may collect information about how visitors interact with our website, such as pages visited, browser type, device information, general location information, and website activity.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our website.

7. DATA SECURITY

We take reasonable administrative, technical, and operational measures designed to protect information submitted to Hoffman Serve. However, no website, electronic transmission, or method of storage can be guaranteed to be completely secure.

You acknowledge that the transmission of information over the internet involves inherent risks.

8. DATA RETENTION

We may retain personal information, documents, and service-related records for as long as reasonably necessary to provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, and enforce agreements.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, including law firms or other businesses listed in our directory.

Hoffman Serve is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

10. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

To submit a privacy-related request or ask questions about this Privacy Policy, contact us at:

Hoffman Serve
Email: hoffmanserve@gmail.com

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly.

12. CONTACT US

If you have questions about this Privacy Policy or our handling of your information, please contact:

Hoffman Serve
hoffmanserve@gmail.com